Privacy Policy

CHONG KIO FARMACIA CHINESA website is owned and operated by CHONG KIO ENTERPRISE LIMITED and THE ELIAS ENTERPRISE LIMITED. The data controller for any personal information we hold about you is CHONG KIO ENTERPRISE LIMITED, located at Avenida Infante D. Henrique, No. 28, Macau and THE ELIAS ENTERPRISE LIMITED, located at 77 Connaught Road Central, Hong Kong. We are committed to protecting the privacy of data subjects and will strictly adhere to the confidentiality agreement under the Personal Data Protection Law of the Macau Special Administrative Region (Law No. 8/2005) and other relevant laws and regulations in HK. We will not disclose, sell, or exchange data to third parties without the consent of the data subject or legal permission.

CHONG KIO ENTERPRISE LIMITED (referred to as “we”) and when we use the term “our group,” it refers to us, our subsidiaries, our ultimate holding company, and its subsidiaries (or any one of them). “Our online services” refer to the CHONG KIO FARMACIA CHINESA website, our web pages on third-party social media platforms (such as Instagram, Facebook, WeChat, XHS, Weibo, etc.), and any other websites or applications we own or operate from time to time. “Our services” refer to our online services and any other products and services we provide. If you use any of our services, we will use the terms “user,” “visitor,” and “you” as defined in this policy.

If you have any questions regarding our use of your personal data, please email us at [email protected], call +853 6283 2980, or write to the Privacy Team of THE ELIAS ENTERPRISE LIMITED at address above.

1. Collection of Personal Data

We only collect and process data necessary to provide services to you. When you browse or shop on the www.chongkio.com website, we collect the following data:

• If you register a CHONG KIO FARMACIA CHINESA account, we collect your name, mobile number, email address, WeChat ID, password, date of birth, country/region, and other information about your marketing preferences.
• We collect your mobile number when you register to receive CHONG KIO FARMACIA CHINESA messages.
• When processing and completing orders, we need to collect and process personal data necessary, including your name, delivery address, payment details, mobile number, and email address. We collect your email address to send you order confirmation emails, and we collect your mobile number to contact you if there are any issues with your order.
• When you contact our customer service team, we may collect additional data to help us address any questions related to your order, delivery, payment, marketing, website, or any other inquiries.
• We collect and process data about your browsing on www.chongkio.com, including the pages you visit and how you interact with them. If you have a registered account, we collect browsing data related to your access to the website’s dedicated areas.
• If you are a customer of www.chongkio.com or if we have obtained your consent, we collect and process your personal data for direct marketing activities.
• If you provide us with personal data of others—for example, if you purchase a product to be delivered to a friend or as a gift—we will collect and process the personal data necessary to complete the transaction, such as your friend’s name, delivery address, and other contact information.
• When you call our customer service team, your call will be recorded for training and fraud prevention purposes.

2. Purposes and Uses of Personal Data

• When you visit www.chongkio.com, we collect the minimal necessary personal data to provide you with website services, such as placing and storing items in your shopping bag.
• When you visit www.chongkio.com, we use data about your use of the website to help us improve and promote the website. This includes information about how you found the website, the date and time of your visit, the products you viewed or searched for, page response times, download errors, the duration of your visit to specific pages, and data about your interactions with the pages (such as scrolling, clicks, mouse-hovering) and methods of exiting the pages.
• When you register on www.chongkio.com, we collect necessary data to ensure that we can recognize your return and provide you with service registration benefits, such as creating wishlists or subscribing to email updates on the latest promotions. If you no longer wish to receive these emails, you can unsubscribe at any time by contacting our customer service team via email.
• When you make a purchase from www.chongkio.com, we will request the necessary personal data to fulfill our contract with you, including payment processing, any related anti-fraud checks (if you choose to pay by credit card/debit card/ other electronic payment methods), settlement, transportation and delivery of products, and potential return handling.
• We also collect data and related information about your use of our online services by using cookies in collaboration with our business partners. Cookies are very small files that we send to your computer or other access devices, which we can then read when you visit our website again. Cookies help us remember your identity and other access information and will assist the website in displaying relevant content that may interest you. Most mainstream websites use cookies.
• When you subscribe to our marketing communications, we will ask for your email address. If you no longer wish to receive these emails, you can unsubscribe at any time by contacting our customer service team via email.
• If you have made a purchase from www.chongkio.com, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact is usually done via email, but in some cases, we may contact you through other means, such as a phone call if we know that an item you are interested in purchasing has arrived. If you do not wish to be contacted in this manner, you can unsubscribe from email communications at any time by contacting our customer service team via email.

• We adjust our marketing communications, website display, and online advertising based on analysis of contact data, purchase history, web browsing data, and lifestyle data to cater to your preferences. For example, if you have viewed or purchased a particular product, we may send you an email informing you that these products or other related products are now available on our website or as part of our advertising on other websites.
• When you contact our customer service team, we will use the personal data you provide and the data we have collected to respond to your inquiries or requests for assistance.
• When you call our customer service team, your call will be recorded for training and fraud prevention purposes.
• We will use the contact information you provide to notify or inform you of service-related information, such as any changes made to our terms and conditions or privacy policy (or other non-marketing content) via the provided contact information.

3. Data Processors

Your personal data will be processed by CHONG KIO ENTERPRISE LIMITED and ALPHA SOLUTION (as the data controllers) and may also be processed by other group companies on our behalf.

We may also engage external service providers to assist with our business needs and may share your data with these providers. These providers are carefully selected based on their security, reliability, and capability, and they will only process your data according to our instructions.

Some of these providers and group companies may be located outside of Macau. In such cases, we will transfer your personal data to these countries or regions in compliance with the provisions of Articles 19 to 20 of the Personal Data Protection Act.

4. Data Retention Period

We will retain your personal data for no longer than is necessary to fulfill the purposes for which you provided the data, unless permitted or required by law. The retention period varies depending on the processing purposes, and data used for sending our marketing communications will be retained until you request to unsubscribe.

5. Your Rights

Under the provisions of the Personal Data Protection Act, you have the right to:

• Know which personal data of yours we are processing, the sources of that data, and how we use it.
• Request us to update, correct, or supplement the data we hold about you and to prevent us from using your data until it is corrected. We aim to ensure that your personal data is accurate and up to date, and we will be happy to correct or delete any data you believe to be inaccurate.
• Withdraw your consent for the processing of data for a specific purpose. For example, you have the right to notify our privacy team by phone or email to withdraw your consent for the use of your personal data for marketing purposes.
• Request us to erase or delete your data from our systems. Upon receiving and reviewing your request, we will have the responsibility to immediately cease processing and delete your personal data if it is lawful to do so.
• Restrict or object to the processing of your data based on our legitimate interests. You will need to explain the reasons behind your request and allow us to consider and respond to it.
• Request us to provide you with the personal data we lawfully hold about you in an easily readable electronic format. If you wish, and where technically feasible, we can transmit your data directly to a third party of your choice.

6.Security

We employ specific technical and organizational security measures to protect your personal data against unauthorized or fraudulent use. In particular, we use security measures to ensure the anonymity or encryption of your data, the confidentiality, integrity, and availability of your data, the resilience of the systems and services processing the data, and the ability to restore the data in the event of a data breach. Furthermore, CHONG KIO ENTERPRISE LIMITED is committed to testing, verifying, and regularly evaluating the effectiveness of technical and organizational measures to ensure ongoing improvements in secure processing.

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the supervisory authority responsible for enforcing data protection laws in your jurisdiction.

This privacy policy may be amended and supplemented from time to time. If feasible, we will notify you of any changes, but please check its contents regularly. The publication date of each version is indicated at the beginning of the notice.

Cookies Policy

This Cookies Policy applies to the website and other applications (“Website”) operated by or on behalf of CHONGKIO ENTERPRISE LIMITED. This Cookies Policy outlines the use of cookies and similar technologies on our Website. This Cookies Policy should be read together with our Privacy Policy.

The use of cookies is in accordance with the general standards of the internet. While most web browsers automatically accept cookies, the decision to accept or reject cookies remains yours. You can choose to accept or reject cookies by giving your consent. You can adjust your browser settings to prevent the acceptance of cookies or to provide you with notifications when cookies are being sent.

By using our Website, you signify your agreement to our use of cookies in accordance with this Cookies Policy. If you do not agree to our use of cookies in this manner, you should adjust the appropriate settings on your browser or refrain from using our Website . We will explain the refusal to use browser cookies below. Please note that if you choose such settings, you may not be able to enjoy the full functionality of our Website.

1.What are Cookies?

Cookies are small text files that are downloaded to your computer or mobile device (such as a smartphone or tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to the owners of websites, such as the links you click, the webpages or content you view and the duration, as well as other similar data and statistical information about your interactions, including response times of the content, download errors, and the time spent on certain webpages.

2.Purpose of Cookies

We use cookies to enhance the usability and functionality of our Website and to better understand how you use our Website and the products and services provided therein. The cookies stored on your computer or mobile device enable us to provide a simple and convenient way to personalize and enhance your experience on our Website, such as estimating the size of the audience, estimating the popularity of various sections of this Website to improve and allow for a better experience on your next visit. This information does not disclose your identity in the real world. We do not store sensitive personal information, such as your address, password, credit card data, etc., in the cookies we use. The data and information collected through cookies are not disclosed except as stated in the section “Transfer and Disclosure of Personal Data”.

Sometimes, with your prior informed consent, we may use cookies, tags, or other similar devices to obtain information to analyze your browsing habits and show you advertisements on our Website or from third-party websites or any other means.

3.Who uses the information stored in cookies?

Except for information identified as “third-party cookies,” the information stored in cookies on our Website is used solely by us. Third-party cookies are used and managed by external entities to provide services requested by us and to enhance the user’s service and experience when browsing our Website. The main service using these “third-party cookies” is to obtain browsing statistics.

4. Types of Cookies Used on the Website

Our website uses cookies and/or other similar technologies (such as device IDs, pixel tags, or web beacons) to collect and store certain information. These typically involve information or code transmitted or sent from the website to your computer or mobile device, which is then stored and tracked for information about you. Cookies and similar technologies allow you to be remembered and can be used to manage a range of features and content, as well as store searches and present personalized content when you interact with the website and online services using that computer or device.

• Strictly Necessary Cookies:

These types of cookies are essential for the operation of our website. Without them, the website may not be xable to store the information you have provided, and you may not be able to use our online services. For example, they include cookies that allow you to log into secure areas of our website and use a shopping cart. You can disable these types of cookies in your browser settings, but doing so may prevent you from using our website properly.

• PHPSESSID: Maintains the session state of the user’s page requests.
• vuex: Identifies if the user is logged in. This allows the website owner to provide relevant functionality based on the user’s login status.
• Analytics/Performance Cookies:

These cookies allow us to identify and count visitors and understand how visitors navigate our website when using it. This helps us improve the way our website works, for example, by ensuring that users can easily find what they are looking for.

• _ga, _gat, _gid: These cookies use Google’s web analytics service to track visitor behavior, providing insights into visitor numbers, where they come from, and how long they stay on the website.
• Functionality Cookies:

These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (such as your chosen language or region).

• Targeting/Advertising Cookies:

These cookies track your browsing on our website, the pages you have visited, and the links you have followed. We may use this information, based on your choices and preferences, to make our website and the displayed advertisements more relevant to your interests. For this purpose, we may also share this information with third parties.

Please note that the above translations are provided to the best of my ability, but it’s always a good idea to have them reviewed by a native speaker for accuracy.

5. Social Media, Analytics, and Advertising Partner Cookies

Facebook Custom Audience: This service from Facebook allows us to display personalized ads to people in our email list when they browse Facebook.com. We provide Facebook with encrypted information, such as your email address and phone number (which is not visible to anyone) , to enable Facebook to determine if you are the registered account holder on Facebook.

You can find Facebook’s privacy policy here: https://www.facebook.com/policy.php